Refund policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, items must be:

  • In the same condition as received

  • Unused and unworn

  • With all original tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at service@nuvantor.com. If your return request is approved, we will provide return instructions, including the return address.

Items returned without prior authorization will not be accepted.

Return Shipping

If your return is approved, we will provide instructions for returning your item. Return shipping labels may be provided depending on the reason for the return.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at service@nuvantor.com if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Custom or personalized products

  • Personal care or hygiene items once opened or used

  • Items classified as hazardous materials or containing flammable components

Please contact us at service@nuvantor.com if you are unsure whether your item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once the return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to the original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved, please contact us at service@nuvantor.com.